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@rollercoastershop
You can purchase pre-order items just like a regular product, with payment made in full. The key difference is that the product is not yet available for immediate delivery or pickup. It will be shipped or made available at a later date, with the shipping start date specified in the details of each pre-order item.
Detailed Steps:
1. Locate and Order the Pre-Order Product:
Find the product you want on our website. Add the pre-order item to your cart and follow the standard checkout process.
2. Payment Methods:
You can pay using the following channels:
Credit Card: Visa, MasterCard, and others as shown on the checkout page.
PromptPay QR Code: Scan to pay.
Chinese Wallet: Alipay.
Confirm Order and Track Status:
3. Confirm your order, and you'll receive a confirmation email with your order details.
4. Wait for Delivery:
The product will be shipped starting from the date specified in the details of each pre-order item. Please check your email or our website for updates on your order status.
Credit Cards: Visa, MasterCard, and JCB (as shown at checkout).
Please note: Your billing address must match the address registered with your credit card.
PromptPay QR Code
Chinese Wallet: Alipay
Generally, pre-ordered items are not eligible for return due to a change of mind, as these products are fulfilled specifically for the customer. However, returns will be considered under the following circumstances:
1. The supplier cancels the pre-order.
The product is damaged, defective, or not as described.
2. Conditions and Required Evidence
If your item meets the conditions above, please contact us immediately via Line:@rollercoastershop to request a return.
To support your request, you must provide a video of the unboxing process starting from an unopened package until the product's defect is clearly visible.
Please be aware that the approval of any refund or return is at the sole and final discretion of the company.